I - Thou shalt focus on the journey, not the interaction
Every customer interaction counts. But you should never lose sight of the overall journey. When Moses led the Hebrews into the Sinai, they wandered through the desert for three months. Had he focused on the tired ponderings of his fellow travelers, they would surely not have reached their goal. Instead, Moses kept his mind on the big picture. Just as you should focus on the customer journey, not solely on interactions.