X - Thou shalt be accountable for customer data
It’s becoming one of the mantras of data collection, but what does it mean to be ‘accountable’ for data? It’s really quite simple: you are responsible for the data you collect, store and use. This may sound obvious, but in the digital transformation there has been a lot of uncertainty about who is responsible for data, especially when several parties are involved. In short: if you collect any type of data, you are responsible for what happens to that data.