At MultiMinds, we really do believe in the hands-on best practices sharing, like craftsmanship you share in face to face sessions. But having years of deep hands-on experience at big companies (retail, telco, pharma) and being able to transfer that knowledge are two different things.
Once you get deep into a matter, and you become like a “subject matter expert”, you find everything easy as pie. You dug into the deep, you know every exception to the standard rules and you now know basically all inside-outs of a small part of the big (technology) landscape. Getting there took a whole lot of digging and shovelling, most of the times you had to do things the hard way if you really want to become an expert.
So once you’ve been there and you’re on the other end of the tunnel: Great. You’re considered an expert! Hurrah!!When that word gets out, you’ll quickly get the questions to help and coach other people: Explain to a junior how to do what you do, or help a new ‘fresh from school’ colleague getting started.
And you have to make sure that person gets at a level so he or she can be at least half as good as you are. But how do you transpose that experience or knowledge? How can you summarize weeks (sometimes years) of learning the hard way in an easy understandable way?
Someone much smarter than me once said “If you can’t explain it simply, you don’t understand it well enough”. That’s one reason why we ask our employees to give training: it forces them to structure their know-how, knowledge and bring a message to people that are interested but not yet that savvy.
That’s also a reason why we keep a clear focus on our training, making sure the “knowledge” transfer is also about ‘know-how’ transfer. There’s more than theory, there’s often a need on how to get ‘things done’ in a pragmatic way, making sure you deliver results in your professional life.