Build a data strategy
Product analytics: what is it, and why should you care?
What is product analytics? It’s a new way of analyzing customer behaviour on digital platforms, which is far more in-depth than its precursor, web analytics. Dive in with our latest Tricks of the Trade video.
E-book: 10 rules for kick-ass customer experience
Looking to improve your customer experience? We’ve compiled what we think are the 10 most important rules of CX. Get the ungated e-book for free.
Consent management: what good consent management looks like, and how to achieve it
What is consent management? And why do websites and apps often get it wrong? Get the full scope on how to implement your cookie banner properly, in our latest Tricks of the Trade video.
Eureka! with Jim Stolze (author and entrepreneur)
He’s probably the closest thing we have to an AI guru in the Low Lands. But he’s not here to launch Skynet. Jim Stolze wants to educate the masses on how AI can help make the world a better place. We talked to Jim about AI, digitalization and the problem with tech companies today.
X - Thou shalt be accountable for customer data
One of the most important pillars of (customer) data protection is accountability. But what does it mean to be accountable? Find out in our final commandment.
IX - Listen to thy customers
“The client is always right” might be the biggest cliché when it comes to commerce. But listening to their feedback is the only way to really know your CX. Here’s how to leverage customer feedback to keep improving.
Eureka! with Eva De Bleeker (State Secretary for the Budget and Consumer Protection)
In October 2020, Eva De Bleeker was appointed State Secretary for the Budget and Consumer Protection. As an advocate for consumers, she’s responsible for informing them about their rights, duties, and responsibilities and takes action when those rights are violated. We talked to her about the opportunities and challenges
VIII - Thou shalt keep humans in the loop
Once you’re delivering data-driven CX, automation is a logical next step to scale up. However, algorithms are not perfect, and should always be supervised by humans. Here’s why.
