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VIII - Thou shalt keep humans in the loop

VIII - Thou shalt keep humans in the loop

Once you’re delivering data-driven CX, automation is a logical next step to scale up. However, algorithms are not perfect, and should always be supervised by humans. Here’s why.

Peter Vertongen
Peter Vertongen
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V - Thou shalt be customer-centric front to end

V - Thou shalt be customer-centric front to end

Optimizing your cx means not only understanding customers’ needs, but also acting on them. And to do that, you need to think customer-centric. Easier said than done, right? Thinking customer-centric means putting the customer first, front-to-end. The good news: there’s a blueprint for that.

Peter Vertongen
Peter Vertongen
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II - Thou shalt treat thy employees as ambassadors

II - Thou shalt treat thy employees as ambassadors

What if Jesus viewed his disciples as mere servants? He might have gone down in history as just another ungrateful boss, and the good word would probably have never spread. Think about your own employees not just as hired hands, but as true ambassadors.

Siegert Dierickx
Siegert Dierickx
Build a data strategy
What does a Digital Analytics Consultant do at MultiMinds?

What does a Digital Analytics Consultant do at MultiMinds?

Lara is a Digital Analytics Consultant at MultiMinds. She found a job thanks to an enthusiastic acquaintance that believed in the future of digital analytics. We let her speak.

Lara Vandooren
Lara Vandooren
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Why offering training is great for your own employees

Why offering training is great for your own employees

We believe in training, MultiMinds offers professional training [https://www.multiminds.eu/training-academy] in classroom style or coaching mode. Because we believe in sharing knowledge and know-how. But there are more reason to it why MultiMinds invests in offering training. To be frank, there are tons of alternative solutions when

Siegert Dierickx
Siegert Dierickx
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Why you need a JavaScript expert in your analytics team

Why you need a JavaScript expert in your analytics team

While modern day tag management solutions offer a lot of features to make tracking a breeze even for those who never wrote a line of code, there are always some details that cannot be tracked without any coding experience.

Sam Van Renterghem
Sam Van Renterghem
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