Prepare your team
VIII - Thou shalt keep humans in the loop
Once you’re delivering data-driven CX, automation is a logical next step to scale up. However, algorithms are not perfect, and should always be supervised by humans. Here’s why.
V - Thou shalt be customer-centric front to end
Optimizing your cx means not only understanding customers’ needs, but also acting on them. And to do that, you need to think customer-centric. Easier said than done, right? Thinking customer-centric means putting the customer first, front-to-end. The good news: there’s a blueprint for that.
II - Thou shalt treat thy employees as ambassadors
What if Jesus viewed his disciples as mere servants? He might have gone down in history as just another ungrateful boss, and the good word would probably have never spread. Think about your own employees not just as hired hands, but as true ambassadors.
What does a Digital Analytics Consultant do at MultiMinds?
Lara is a Digital Analytics Consultant at MultiMinds. She found a job thanks to an enthusiastic acquaintance that believed in the future of digital analytics. We let her speak.
Why offering training is great for your own employees
We believe in training, MultiMinds offers professional training [https://www.multiminds.eu/training-academy] in classroom style or coaching mode. Because we believe in sharing knowledge and know-how. But there are more reason to it why MultiMinds invests in offering training. To be frank, there are tons of alternative solutions when
Why you need a JavaScript expert in your analytics team
While modern day tag management solutions offer a lot of features to make tracking a breeze even for those who never wrote a line of code, there are always some details that cannot be tracked without any coding experience.
